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Report & Analysis
KPI & Data Chart
Smarter Services™ Webcast
All research items filed under "Service transformation," listed in reverse chronological order, with 20 results.
Podcast: The Future of Work with Charles Hughes from Acuative
10/11/2019 Blog Post
SAP acquires Qualtrics Intl: Combining X & O Data for the Experience Economy
2/1/2019 Blog Post
SAP's acquisition of Qualtrics Intl will ignite Service Organizations Experience Economy Strategies
Amazon's CEO Jeff Bezos: Are You Inventing/Re-Inventing For Your Customers?
11/13/2018 Blog Post
Highlights from the 2018 ClickConnect Conference
10/26/2018 Blog Post
Highlights and key takeaways from presentations and guest speakers at the ClickConnect conference in Miami Beach, FL.
The Connection of Employee Engagement and Experience
10/19/2018 Blog Post
Overview of the value of employee engagement and its connection to employee experience and Customer Experience. Includes definitions, and business benefits
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Smarter Services™ Symposium
Smarter Services™ Symposium 2018
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