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All research items filed under "Cost of service operations," listed in reverse chronological order, with 9 results.  Clear Search

Podcast: Help Lightning CEO Gary York shares how to "Be There Instantly" for your Customers
11/11/2019  Blog Post

Self-Service Portals
3/21/2018  IdeaShare™
Members of Service Council discuss their ideas, experiences, best practices, and future plans with customer self-service portals in their organizations.

ADP Gets Agile: Acquires WorkMarket
2/5/2018  Blog Post
The Service Council comments on the recent ADP acquisition of WorkMarket and positions it within the context of current workforce trends.

Service Excellence when Working with Dealers
1/30/2018  IdeaShare™
Members of Service Council discuss their ideas, experiences, and best practices in working with dealers to improve service delivery.

Summary Findings Call: 3D Printing for Service Parts Management
1/5/2018  Smarter Services™ Webcast
The Service Council shares early findings from research conducted on the Business Case for 3D Printing in Service Parts Management.

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