Managing Director, EVP of Research & Insights, Service Council
Chris Gera is the Managing Director, EVP for Service Council™. In his role, Chris is defining and executing the Service Council's Research & Insights™ product portfolio.
As the Senior Analyst on Service, Chris is directly connected to Senior Service Leaders and Solution Providers to drive our Smarter Services™ agenda. This provides service executives and organizations the ability to benchmark their operations and also provide guided insight to target how to improve their service organization performance and deliver the full potential of their change management initiatives.
Chris also leads new member acquisition, member engagement, community expansion, as well as the development of our annual Symposium. Chris also plays a key role in building out Service Council's community platform focused on becoming the single source of information and networking for service and customer support executives globally.
Prior to his role at Service Council, Chris held Service Leadership positions at Vivint SmartHome, where he managed 1,200+ Field Professionals supporting 1,000,000+ customers across North America. While at Nielsen, he led Global Strategic Field Initiatives, specifically Digitization and Technology & Process Improvement Implementations of a $1B Profit & Loss (P&L) Service Business supporting greater than 15,000 field professionals in over 100 countries around the globe.
Chris holds a Bachelor's Degree from Ohio University in Market Research and is a frequent Speaker at major Industry Conferences and Leadership events across the field service, service and customer experience sector.
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