Join me in a conversation with a remarkable service leader Charles Hughes, Vice President of Technical Site Services for Acuative. Charles leads a team that delivers world class technology solutions, including field service support, project implementation, and IT solutions designed to enable success across the customer base. He is responsible for driving continuous improvement in service delivery and creating value for customers in retail, banking and enterprise markets. He has a long record of success leading transformational initiatives at Fortune 50 companies and small business alike. He is a strong advocate for using financials, metrics and leveraging technology to help manage the business. He sees these as critical tools in creating a culture where field service professionals can thrive and enjoy sustainable success. He has developed a strong reputation for driving down costs and improving service levels.
In today's conversation we focus on the Future of Work. We discuss trends towards outcome-based experiences and customers real-time connection with their equipment and providers. We also discuss how companies can take a strategy of delivering service through its People (Generational Differences), Technology (Accelerating Innovation), Process (Change Management) and Data (Big Data), and consolidate that into regular and consistent innovation across their organization, leadership teams, customers and the market they're serving.